These Terms and Conditions govern the use of this website and the purchase of cardigans and other products offered through it. By accessing the website, browsing its content, placing an order, or otherwise using our services, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase.
1. Business Information
This website is operated by:
Company Name: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943
These contact details may be used for questions concerning orders, products, payments, deliveries, returns, refunds, complaints, or these Terms and Conditions.
2. Scope of These Terms
These Terms and Conditions apply to customers who access this website or purchase products through it.
They apply to all orders for cardigans and any other products that may be made available through the website.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce any rights that cannot legally be excluded or restricted under applicable United Kingdom consumer protection law.
3. Eligibility to Place an Order
You must be legally capable of entering into a binding contract in order to place an order.
By submitting an order, you confirm that the information you provide is accurate, complete, and current.
You are responsible for ensuring that your billing details, delivery information, email address, telephone number, and other information supplied during checkout are correct.
We are not responsible for delays, failed deliveries, or other problems caused by incorrect or incomplete information supplied by the customer.
4. Product Information
We aim to provide clear and accurate information about the cardigans available for purchase, including descriptions, photographs, colours, sizes, materials, features, and other relevant details where applicable.
Product photographs are provided for general illustration purposes. The appearance of colours may vary depending on the device, monitor, screen settings, lighting conditions, photography, and manufacturing variations.
Minor differences in colour, texture, stitching, measurements, finish, or appearance may occur and do not necessarily indicate that a product is defective.
Customers should review the available product information carefully before placing an order.
5. Product Sizing and Measurements
Where sizing or measurement information is provided, it is intended to assist customers in selecting an appropriate product.
Customers are responsible for reviewing available sizing information before completing a purchase.
Measurements may vary slightly because of the method used to measure the garment, the construction of the product, or normal manufacturing tolerances.
A difference resulting solely from reasonable measurement variation does not automatically mean that a product is defective.
If you require clarification about a cardigan before ordering, you may contact us using the details provided above.
6. Product Availability
All products displayed on the website are subject to availability.
Displaying a product on the website does not guarantee that the product, colour, size, or variation will remain available until an order has been accepted and processed.
If a product becomes unavailable after you place an order, we may contact you using the information supplied with your order.
Where we are unable to supply an ordered product, any amount paid for the unavailable item will be handled in accordance with applicable law and our relevant refund procedures.
7. Prices
The price payable for a product will be the price shown during the ordering process, subject to correction of obvious errors.
We may change product prices from time to time. A price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing or technical error.
Any applicable delivery charges or other charges will be shown during the ordering process where relevant.
Customers should review the final order total carefully before submitting payment.
8. Orders and Contract Formation
Placing an order through the website constitutes an offer by you to purchase the selected products.
Submitting an order does not necessarily mean that the order has been accepted.
We may review an order before accepting or processing it, including where necessary to verify payment, product availability, delivery details, or other order information.
A contract for the purchase of products is formed when the order has been accepted in accordance with our order processing procedures.
We reserve the right to refuse or cancel an order where there is a reasonable and lawful basis for doing so.
9. Order Refusal or Cancellation
We may refuse, cancel, or place an order on hold where reasonably necessary, including where:
Payment cannot be authorised or verified.
The ordered product is unavailable.
Incorrect or incomplete customer information has been provided.
There is an obvious pricing or product information error.
We reasonably suspect fraudulent or unauthorised activity.
The order cannot be fulfilled because of circumstances outside our reasonable control.
Where an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and the relevant payment method.
10. Payment
Customers must pay the total amount displayed during checkout using an available payment method.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders may be subject to payment authorisation or verification before processing.
We are not responsible for payment delays or payment refusals caused by a customer's bank, card provider, payment provider, or incorrect payment information.
Customers remain responsible for any legitimate charges associated with an order they have authorised.
11. Delivery
Customers must provide a complete and accurate delivery address when placing an order.
Delivery estimates are estimates only unless a specific delivery commitment is expressly stated.
Delivery may be affected by factors outside our reasonable control, including carrier delays, weather conditions, transport disruption, customs procedures, public holidays, or incorrect customer information.
Customers should contact us as soon as reasonably possible if they believe there is a problem with the delivery of an order.
Where applicable, responsibility for lost, damaged, or undelivered goods will be handled in accordance with applicable United Kingdom consumer law.
12. Delivery Address Changes
Customers should carefully verify their delivery address before submitting an order.
If you notice an error in the delivery address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing, packing, or dispatch.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the circumstances will be reviewed before any reshipment or refund is considered.
13. Right to Cancel and Consumer Rights
Where applicable under United Kingdom consumer law, customers purchasing goods online may have a legal right to cancel certain contracts within the statutory cancellation period.
Any applicable cancellation right is subject to the conditions, exclusions, and procedures required by law.
To exercise an applicable cancellation right, customers should communicate their decision clearly using the contact information provided in these Terms and Conditions.
Nothing in these Terms and Conditions affects your statutory rights concerning goods that are faulty, damaged, not as described, or otherwise do not conform to the contract.
14. Returns
Products returned to us should be handled responsibly and, where applicable, returned in accordance with the return instructions provided to the customer.
Unless the return relates to a defect, incorrect product, or another legal right, customers should take reasonable care of products while they are in their possession.
Returned items should not be unnecessarily damaged, altered, contaminated, or treated in a way that goes beyond what is reasonably necessary to inspect their nature, characteristics, fit, and functioning.
The acceptance and handling of a return will depend on the reason for the return and the customer's applicable statutory rights.
15. Faulty, Damaged, or Incorrect Products
Customers should contact us if a cardigan arrives faulty, damaged, materially different from its description, or if an incorrect item has been supplied.
Please provide sufficient information to allow us to identify the order and assess the issue.
Where appropriate, we may request photographs or other reasonable evidence of the reported problem.
Eligible cases will be handled in accordance with applicable United Kingdom consumer protection law, which may include repair, replacement, price reduction, or refund rights depending on the circumstances.
These Terms do not limit any mandatory rights available to consumers.
16. Refunds
Where a refund is due, it will generally be made using the original payment method where reasonably possible.
The time required for the refunded amount to appear may depend on the bank, card issuer, or payment provider used by the customer.
We are not responsible for processing periods imposed by financial institutions after a refund has been issued by us.
Refund amounts will be determined according to the circumstances of the order, the reason for the refund, any applicable statutory rights, and any legitimate deductions permitted by law.
17. Website Use
You may use this website only for lawful personal shopping and informational purposes.
You must not use the website in a manner that could damage, disable, overload, disrupt, or interfere with its operation.
You must not attempt to gain unauthorised access to the website, its systems, customer information, administrative areas, servers, or other restricted services.
You must not use automated systems, malicious software, fraudulent payment information, or other improper methods to interfere with the website or ordering process.
We may restrict access to the website where reasonably necessary for security, maintenance, legal, or operational reasons.
18. Intellectual Property and Website Content
The text, layout, graphics, photographs, product presentation, website design, and other original content appearing on this website may be protected by intellectual property rights.
Website content is provided for personal and non-commercial use in connection with browsing and purchasing products.
You must not reproduce, copy, republish, commercially exploit, distribute, or misuse protected website content without appropriate permission, except where such use is permitted by law.
Nothing in these Terms transfers ownership of intellectual property rights to the customer.
19. Liability
We are responsible for losses where liability cannot legally be excluded or limited.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation or other liability that cannot legally be restricted.
We will not be responsible for losses resulting from information supplied incorrectly by the customer, misuse of a product, failure to follow reasonable garment care instructions, or events outside our reasonable control, except where applicable law provides otherwise.
Products sold through the website are intended for ordinary personal use unless otherwise stated.
Any limitation of liability in these Terms is subject to the customer's mandatory legal rights.
20. Changes, Governing Law, Complaints and Contact
We may update these Terms and Conditions when reasonably necessary to reflect changes to our products, website operations, business procedures, or legal requirements.
The Terms applicable to an order will generally be those in effect when the order is placed, unless a change is required by law.
These Terms and Conditions and contracts for purchases made through this website are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to the customer.
If you have a complaint, question, or concern about an order, product, payment, delivery, return, refund, or these Terms and Conditions, please contact us using the following details:
Company Name: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943