Privacy Policy

This Privacy Policy explains how Mirvane collects, uses, stores, protects, and otherwise handles personal information when customers visit our website, place an order, contact us, or use services provided through our online store. We are committed to handling personal information responsibly and in accordance with applicable United Kingdom data protection requirements.

Company: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website and in connection with the sale of cardigans and related customer services.

It applies to customers, prospective customers, website visitors, and individuals who communicate with us regarding products, orders, deliveries, returns, refunds, payments, or other enquiries.

By using our website or providing personal information to us, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. Personal Information We May Collect

Depending on how you interact with our website, we may collect information such as:

  • Your full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Product quantities, sizes, colours, or other selected options

  • Payment-related transaction information

  • Order history

  • Delivery and fulfilment information

  • Return and refund information

  • Communications sent to our customer service team

  • Information provided through forms on our website

  • Technical information relating to your use of our website

  • Device and browser information

  • IP address

  • Website activity and interaction information

We aim to collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.

3. Information You Provide Directly

We collect personal information when you voluntarily provide it to us.

This may occur when you:

  • Place an order

  • Enter billing or delivery information

  • Contact customer service

  • Request information about a product

  • Request assistance regarding an order

  • Submit a return or refund request

  • Communicate with us by email or telephone

  • Complete forms available on our website

You are responsible for ensuring that the information you provide is accurate and up to date.

If your information changes while an order or customer service matter is in progress, you should contact us as soon as possible.

4. Information Collected Automatically

When you access or use our website, certain technical information may be collected automatically.

This information may include your IP address, browser type, device type, operating system, pages visited, approximate access time, referral information, and interactions with website features.

Such information may be used to understand website performance, maintain security, diagnose technical issues, prevent misuse, and improve the overall customer experience.

We do not intend to use technical information to make decisions that produce legal or similarly significant effects on customers without appropriate safeguards.

5. How We Use Personal Information

We may use personal information where necessary to operate our online store and provide services to customers.

Purposes may include:

  • Processing and managing orders

  • Confirming customer purchases

  • Arranging delivery

  • Providing order updates

  • Responding to customer enquiries

  • Handling returns and refunds

  • Resolving order or delivery problems

  • Managing payment-related administration

  • Preventing fraudulent or unauthorised transactions

  • Maintaining website security

  • Keeping appropriate transaction and business records

  • Managing customer service communications

  • Improving website functionality and customer experience

  • Complying with applicable legal obligations

  • Establishing, exercising, or defending legal claims

We will not use personal information for purposes that are materially incompatible with the reason it was originally collected unless permitted by applicable law.

6. Lawful Grounds for Processing

Where United Kingdom data protection law requires a lawful basis for processing personal information, we process information only where an appropriate basis applies.

Depending on the circumstances, this may include:

Performance of a contract:
Processing information that is necessary to accept, manage, fulfil, deliver, return, or refund an order.

Legal obligations:
Processing information where necessary to meet applicable legal, accounting, regulatory, or record-keeping requirements.

Legitimate interests:
Processing information where reasonably necessary for legitimate business activities, provided those interests do not override the rights and freedoms of the individual.

Legitimate interests may include website security, fraud prevention, customer service, business administration, service improvement, and protecting our legal rights.

Consent:
Where processing relies on consent, you may withdraw that consent in accordance with applicable law.

7. Order and Transaction Information

When you place an order, we may process information necessary to complete the transaction.

This can include your name, delivery address, billing details, contact details, products ordered, order value, and information relating to the status of the transaction.

This information may be used to:

  • Confirm your order

  • Process the transaction

  • Prepare your products for fulfilment

  • Arrange delivery

  • Communicate with you about your purchase

  • Handle cancellations where applicable

  • Process returns or refunds

  • Investigate disputes or suspected fraud

  • Maintain appropriate business records

Order information may be retained after fulfilment where reasonably necessary for legal, accounting, customer service, fraud prevention, or dispute-resolution purposes.

8. Payment Information

Payments made through our website may be processed through payment service providers or other payment systems used by the website.

We may receive information relating to a transaction, such as payment status, transaction confirmation, payment method category, or information necessary to identify the relevant purchase.

We do not require customers to send confidential payment credentials through ordinary email.

Customers should not send full payment card information or other sensitive payment credentials to support@mirvane.online unless specifically requested through a secure method appropriate for that purpose.

9. Delivery and Fulfilment

Personal information necessary for delivery may be provided to companies or service providers involved in fulfilling or transporting an order.

Such information may include:

  • Customer name

  • Delivery address

  • Telephone number

  • Email address

  • Order reference

  • Delivery instructions provided by the customer

Information should only be shared to the extent reasonably necessary for the delivery, tracking, fulfilment, or resolution of delivery problems.

Delivery-related information may also be used to investigate missing, delayed, damaged, misdirected, or disputed shipments.

10. Customer Service Communications

If you contact us, we may keep a record of your communication and any information provided during the conversation.

This may include enquiries relating to:

  • Product information

  • Sizing

  • Availability

  • Orders

  • Payments

  • Delivery

  • Returns

  • Refunds

  • Complaints

  • Website issues

  • Other customer service requests

These records may be used to respond to your enquiry, resolve disputes, improve service quality, prevent fraud, and maintain a record of how a matter was handled.

When contacting us, please provide only information that is relevant to your enquiry.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website operation and functionality.

Depending on how the website is configured, these technologies may be used for purposes such as:

  • Remembering customer selections

  • Maintaining shopping cart functionality

  • Supporting website security

  • Maintaining user sessions

  • Understanding how visitors use the website

  • Identifying technical errors

  • Improving website performance

  • Supporting essential checkout functions

Some cookies may be necessary for the website to operate correctly.

Where consent is legally required for non-essential cookies or similar technologies, such technologies should only be used in accordance with applicable consent requirements.

12. Sharing Personal Information

We do not disclose personal information without a legitimate reason.

Where reasonably necessary for operating our online store, information may be shared with service providers that assist with activities such as:

  • Website operation

  • Website hosting

  • Payment processing

  • Order fulfilment

  • Delivery

  • Fraud prevention

  • Security

  • Technical support

  • Customer communications

  • Record management

  • Professional or legal services

Service providers should receive only the information reasonably necessary to perform the relevant service.

We may also disclose information where required by law, regulation, legal process, court order, or a valid request from an authorised authority.

13. International Processing of Information

Some organisations that provide technical, payment, delivery, storage, or other supporting services may process information outside the United Kingdom.

Where personal information is transferred internationally and applicable law requires safeguards, reasonable steps should be taken to ensure that an appropriate mechanism or level of protection applies.

The location in which technical data is processed may depend on the infrastructure and systems used by individual service providers.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for another lawful purpose.

Retention periods may vary depending on the type of information and the reason it is being processed.

Factors we may consider include:

  • The duration of the customer relationship

  • Whether an order remains active

  • Return or refund periods

  • Customer service requirements

  • Fraud prevention requirements

  • Legal and accounting obligations

  • Potential disputes

  • The need to establish or defend legal claims

When personal information is no longer required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.

15. Security of Personal Information

We take reasonable organisational and technical measures designed to protect personal information against risks such as:

  • Unauthorised access

  • Unauthorised disclosure

  • Accidental loss

  • Destruction

  • Alteration

  • Misuse

However, no internet transmission, website, storage system, or electronic communication method can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own devices, account credentials, and communications.

If you believe information associated with an order or communication with us may have been compromised, please contact us promptly.

16. Your Data Protection Rights

Subject to applicable United Kingdom data protection law and any relevant limitations or exemptions, you may have rights regarding your personal information.

These may include the right to:

  • Request confirmation of whether we process your personal information

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request completion of incomplete information

  • Request deletion of personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request transfer of eligible information where data portability applies

  • Withdraw consent where processing is based on consent

Some rights are not absolute and may depend on the circumstances.

For example, we may need to retain certain information where necessary to comply with legal obligations, maintain transaction records, prevent fraud, resolve disputes, or establish or defend legal claims.

17. Exercising Your Rights

You may contact us if you wish to exercise an applicable data protection right.

Email: support@mirvane.online
Telephone: +44 7741542943
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED

When responding to a privacy request, we may need to confirm your identity before providing, changing, or deleting personal information.

This is intended to help prevent unauthorised individuals from gaining access to another person's information.

We may also request additional information where reasonably necessary to understand and process your request.

18. Children's Privacy

Our website and products are intended for general retail customers and are not specifically designed to collect personal information from children.

We do not knowingly seek unnecessary personal information from children.

If we become aware that personal information relating to a child has been provided in circumstances where it should not have been collected, we may take appropriate steps to delete or restrict that information, subject to any legal requirement to retain it.

A parent or guardian who believes that a child has provided personal information to us may contact us using the details provided in this Privacy Policy.

19. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes in our website, business operations, customer services, legal requirements, technical systems, or data handling practices.

The version displayed on our website should be treated as the applicable version.

Customers are encouraged to review this Privacy Policy periodically, particularly before providing personal information or placing an order.

Material changes to how personal information is handled will be reflected in the wording of this Privacy Policy where appropriate.

20. Contact Us About Privacy

If you have questions about this Privacy Policy, the way your personal information is handled, or your data protection rights, you may contact us using the following details:

Company: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943

When contacting us about privacy, please provide enough information for us to identify the matter and respond appropriately, but do not include unnecessary sensitive information in ordinary communications.