This Shipping Policy explains how orders for cardigans and related products are processed, prepared, dispatched, delivered, and handled when purchased through our website. Please read this policy carefully before placing an order.
1. Order Processing
After an order has been successfully placed and payment has been accepted, the order will enter our processing procedure.
During processing, we may review the order information, payment status, delivery details, product availability, and any other information necessary to prepare the order for shipment.
Orders are not considered dispatched until they have been handed over to the relevant delivery service or shipping provider.
2. Order Confirmation
After placing an order, customers may receive an order confirmation containing information relating to the purchase.
Customers should carefully review the information provided in the order confirmation, including the products ordered, quantities, delivery address, and contact information.
If any information appears incorrect, customers should contact us as soon as possible at:
Email: support@mirvane.online
Telephone: +44 7741542943
We cannot guarantee that changes can be made after an order has entered processing or has already been dispatched.
3. Delivery Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.
The delivery address should contain all information reasonably required for successful delivery, including the recipient's name, street address, building or apartment information where applicable, postcode, city, and country.
We are not responsible for delivery problems resulting from incorrect, incomplete, outdated, or improperly entered delivery information supplied by the customer.
4. Address Changes
If a customer needs to change the delivery address after placing an order, the customer should contact us as soon as possible.
Address changes are not guaranteed.
Once an order has been processed, packed, dispatched, transferred to a delivery provider, or entered the delivery network, we may be unable to modify the delivery address.
If a parcel cannot be redirected, the customer may need to wait until the parcel is returned before further arrangements can be considered.
5. Shipping Availability
We may make shipping available only to locations supported by our order and delivery systems.
Shipping availability may depend on the customer's delivery address, product availability, delivery provider coverage, operational restrictions, or other circumstances affecting transportation.
If we are unable to ship an order to the address provided, we may contact the customer regarding the order.
6. Shipping Charges
Any applicable shipping charges will be displayed during the ordering or checkout process before the customer completes the purchase.
Shipping charges may vary depending on factors such as the delivery destination, order characteristics, delivery method, or other relevant shipping conditions.
Customers should review the final order total before submitting payment.
7. Estimated Delivery
Any delivery estimate provided during checkout, in an order confirmation, or through subsequent order communications is an estimate and should not be treated as a guaranteed delivery date unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our direct control, including transportation delays, carrier operations, weather conditions, public holidays, customs procedures, local delivery conditions, incorrect address information, or other unexpected events.
8. Dispatch
An order is considered dispatched when it has been transferred from the order preparation process to the relevant shipping or delivery provider.
Where shipment information is available, customers may receive a dispatch notification or other delivery-related information.
Customers should ensure that the contact information supplied with the order remains accessible so that delivery-related communications can be received.
9. Tracking Information
Where tracking services are available for a shipment, tracking information may be provided to the customer.
Tracking information is supplied for convenience and may be generated, maintained, or updated by the relevant delivery provider.
Tracking updates may not always appear immediately after dispatch.
A temporary lack of tracking information does not necessarily mean that the parcel has not been dispatched or is not moving through the delivery network.
10. Delivery Attempts
The delivery provider may make one or more delivery attempts depending on its operating procedures and the delivery circumstances.
If nobody is available to receive the parcel, the delivery provider may leave delivery instructions, arrange another delivery attempt, deliver the parcel to an authorised collection location, or take another action permitted under its delivery procedures.
Customers are responsible for following any reasonable instructions provided by the delivery service in connection with collecting or receiving a parcel.
11. Failed Delivery
A delivery may fail because of circumstances including an incorrect address, incomplete address information, inability to access the delivery location, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect a parcel when required.
If an order is returned to us following an unsuccessful delivery, customers should contact us to discuss the available options.
Any further shipping arrangements will depend on the circumstances of the returned parcel and the applicable order conditions.
12. Delayed Deliveries
Occasional delivery delays may occur.
Customers should allow reasonable time for the delivery process, particularly where circumstances outside our control affect transportation or local delivery services.
If an order appears to be significantly delayed, customers may contact us with their order information so that we can review the available shipment details.
13. Lost Parcels
If a customer believes that a parcel has been lost during delivery, the customer should contact us at support@mirvane.online and provide sufficient order information for us to identify the shipment.
We may review the delivery status and, where appropriate, communicate with the relevant shipping provider.
Any solution will depend on the circumstances of the shipment, the information available from the carrier, and the applicable rights of the customer.
14. Damaged Parcels
Customers should inspect their parcel and products as soon as reasonably possible after delivery.
If a parcel or product arrives damaged, customers should contact us promptly and provide relevant information about the order and the damage.
Where reasonably necessary, we may request photographs or other information to help assess the issue.
Reporting delivery damage promptly can assist us in reviewing the matter with the relevant delivery provider.
15. Incorrect or Missing Items
Customers should check the contents of their parcel after delivery.
If an order contains an incorrect product, incorrect quantity, or appears to be missing an item, the customer should contact us at support@mirvane.online.
Customers should provide their order details and a clear description of the issue so that we can investigate and determine an appropriate solution.
16. Customs, Import Duties and Local Charges
Where an order is delivered across international borders, the shipment may be subject to customs procedures, import duties, taxes, handling charges, or other local charges imposed by the destination country or relevant authorities.
Where such charges apply and are not included in the amount collected during checkout, they may be the responsibility of the recipient.
Customs processing may also affect delivery times.
We do not control the procedures or charges imposed by customs authorities or other governmental bodies.
17. Risk and Delivery
Responsibility for goods during transportation and delivery will be handled in accordance with applicable consumer protection requirements.
Nothing in this Shipping Policy is intended to remove, restrict, or reduce any legal rights that customers are entitled to under applicable United Kingdom consumer law.
Where mandatory consumer rights apply, those rights will take priority over any conflicting provision of this policy.
18. Contact Information
If you have questions about shipping, delivery, tracking, delayed parcels, delivery problems, or other shipping-related matters, please contact us using the following details:
Company: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943
When contacting us about an existing order, please provide sufficient order information so that we can identify the relevant purchase and assist with your enquiry.