We are committed to providing clear, reliable, and professional customer support for customers purchasing cardigans through our website. If you have questions about a product, an order, delivery, payment, returns, refunds, or any other matter related to your purchase, you may contact us using the details below.
Company Name: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943
1. General Customer Enquiries
Customers may contact us with general questions concerning our products, website, ordering process, customer service, or other matters relating to purchases made through our website.
When contacting us, please provide enough information for us to understand your enquiry and respond appropriately.
2. Product Enquiries
If you require more information about a cardigan before placing an order, you may contact us for assistance.
Product enquiries may include questions about available sizes, colours, product descriptions, materials, design details, intended use, care information, or other information displayed on the relevant product page.
We recommend reviewing the product information carefully before placing an order.
3. Order Enquiries
If you have already placed an order and need assistance, please include your order number and the email address used when placing the order whenever possible.
This helps us identify the relevant order and respond more efficiently.
Order-related enquiries may include questions about order confirmation, order details, processing, dispatch, delivery, cancellation requests, or other order concerns.
4. Order Information Changes
If you notice that information submitted with your order is incorrect, please contact us as soon as possible.
This may include an incorrect customer name, delivery address, contact information, product selection, size, colour, or quantity.
We will review the request and determine whether the information can still be changed based on the current status of the order.
5. Delivery Enquiries
You may contact us if you have questions or concerns regarding the delivery of your order.
When contacting us about a delivery issue, please provide your order number and any relevant details that may help us identify the shipment.
Delivery enquiries may include delayed deliveries, delivery status questions, incorrect delivery details, unsuccessful delivery attempts, or other shipping-related concerns.
6. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after receiving the goods.
Please provide your order information together with a clear description of the problem.
Where appropriate, we may request photographs showing the damaged product, packaging, labels, or other relevant details so that we can assess the issue.
7. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us and provide your order number together with details of the item received.
Examples may include receiving an incorrect cardigan, size, colour, quantity, or other product variation.
We will review the information provided and advise you of the appropriate next steps.
8. Missing Products
If your order contains multiple products and you believe that one or more products are missing, please contact us with your order number and details of the missing item.
We may review the order record, packaging information, and other relevant information before providing further assistance.
9. Returns and Refund Enquiries
Customers may contact us with questions regarding returns, refunds, or other post-purchase matters.
Before contacting us, please review the return and refund information available on our website so that you understand the applicable conditions.
When making a return or refund enquiry, please provide your order number, the product concerned, and the reason for your request.
10. Cancellation Requests
If you wish to request cancellation of an order, please contact us as soon as possible.
Whether an order can be cancelled may depend on whether processing, preparation, or dispatch has already taken place.
Submitting a cancellation request does not automatically confirm that the order has been cancelled. We will review the order status and respond accordingly.
11. Payment Enquiries
You may contact us if you have questions concerning a payment made through our website.
Payment enquiries may include questions about payment confirmation, duplicate payment concerns, incorrect amounts, failed transactions, or other payment-related issues.
For security reasons, please do not send complete payment card numbers, security codes, passwords, or other highly sensitive payment credentials by email.
12. Website Technical Issues
If you experience a technical problem while using our website, you may contact us with details of the issue.
Please describe what happened and, where useful, identify the page or part of the website where the problem occurred.
Providing clear information about the issue may help us investigate it more effectively.
13. Complaints
If you are dissatisfied with a product, order, or aspect of our customer service, you may submit a complaint using our contact details.
Please explain the issue clearly and include any relevant order information.
We will review the information provided and aim to address the matter in a fair and appropriate manner.
14. Information to Include When Contacting Us
To help us respond effectively, customers should provide relevant information where applicable, including:
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Full name
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Order number
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Email address used for the order
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Product concerned
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Description of the enquiry or problem
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Relevant photographs or supporting information where necessary
Please provide only information that is reasonably necessary for us to handle your enquiry.
15. Email Communications
Customer service enquiries may be sent to:
Please use an email address that you can access so that you can receive our response and any necessary follow-up communication.
If your enquiry relates to an existing order, including your order number in the email can help us identify the order.
16. Telephone Contact
Customers may also contact us by telephone at:
+44 7741542943
When contacting us regarding an existing order, please have the relevant order information available where possible.
17. Postal Correspondence
Written correspondence may be sent to:
Mirvane
5 ALDWINCKLE HOUSE
34 TELLSON AVENUE
LONDON
SE18 4ED
United Kingdom
When sending correspondence concerning an order, please include sufficient information for us to identify the relevant purchase and understand your request.
18. Customer Privacy When Contacting Us
Information provided when contacting us may be used to review and respond to your enquiry, investigate an order or customer service issue, maintain appropriate records, and fulfil applicable business or legal obligations.
Customers should avoid providing unnecessary sensitive information when contacting customer service.
19. Accurate Contact Information
Please ensure that the information you provide when contacting us is accurate and complete.
Incorrect or incomplete contact details may make it more difficult for us to identify your order, investigate an issue, or provide an appropriate response.
If your contact information changes during an ongoing enquiry, please provide the updated details.
20. Contact Details Summary
For questions relating to cardigans, orders, delivery, returns, refunds, payments, complaints, or customer support, please contact us using the following information:
Company Name: Mirvane
Address: 5 ALDWINCKLE HOUSE, 34 TELLSON AVENUE, LONDON, SE18 4ED
Email: support@mirvane.online
Telephone: +44 7741542943